RobEd Why Paul Clews gets wound up by open mic nights When I say ‘don’t play them’, I also mean, don’t watch them, or eat or drink in the venues that promote them. Pub landlords promoting them say they want ‘to give new talent an opportunity to play in front of an audience’, as if it is a … Read more
NDBA members share their experience by answering 10 questions. This issue Elaine Isaac of Convallis Software is in the hot seat. 1. What was your first job? I washed dishes in the coffee shop kitchen at the Royal & Fortescue Hotel, Barnstaple. After a while, I eventually got promoted to serving in the coffee shop. … Read more
In an exclusive series of HR articles, Alice Hellmund, HR Consultant at FitzgeraldHR, continues with how to get your recruitment process right to recruit effectively Case study: We keep hiring people who leave us in the first year, either of their own accord or we have to let them go as they’re not quite right … Read more
Rob Lott from Calvert Trust Exmoor gives some simple tips on increasing your business through improving your accessibility and ensuring easy access Have you ever lost a potential sale because the customer couldn’t access your premises, service or information? There’s a very good chance that if you have, you won’t even know about it. Why … Read more
Rozz Algar, from Herne, explores how to ensure continuous improvement really does continue in your business All too often businesses (even the best of businesses) start to be slowed down by the very things that should be making them tick – the processes and the people. Processes become overly complicated, chains of command too long, … Read more
In an exclusive series of articles on how to address challenging personnel issues, Lucy Fitzgerald starts with staff performance management How do you deal with an underperforming employee? One of our staff members, John Smith, has been underperforming for three years. Despite many attempts to improve his performance with coaching and training, nothing has changed. … Read more
NDBA members share their experience by answering 10 questions. This issue Gloria O’Connell of Marsdens Cottage Holidays is in the hot seat. 1. What was your first job? My first job was working on the till in Woolworths. I loved it as it enabled me to chat to people all day and get paid for … Read more
Business Action editor and communications specialist Robert Zarywacz thinks many businesses neglect one of the most powerful tools available to them Technology has a major influence on how we communicate. I remember sending telexes in my first job, while faxes came and went, followed by email, SMS texts, tweets and now ‘posts’ on various online … Read more
Rozz Algar, from Herne, explores ways in which businesses and individuals can develop skills and strategies to face tricky scenarios and situations head on Have you ever had to have a conversation with someone that you know is going to be tricky? Can you think of a time when after the event you wished you … Read more
