Rozz Algar, from Herne, explores ways in which businesses and individuals can develop skills and strategies to face tricky scenarios and situations head on
Have you ever had to have a conversation with someone that you know is going to be tricky?
Can you think of a time when after the event you wished you had handled something better?
Well, you aren’t alone. Having ‘difficult’ conversations is just a fact of life.
Approaching difficult conversations
Maybe it’s a supplier who hasn’t produced a piece of work to the specification you required, maybe it’s a member of staff who is consistently under performing or maybe it’s a client quibbling over the bill. How we approach these situations, what we do and say will have a lasting impact so getting it right is critical.
Firstly, we need to ask ourselves: why are conversations difficult? Generally, because they fall into one of the following broad categories:
- You are trying to get someone to do something they don’t want to do
- You are going to tell something they don’t want to hear
- You are going to have to tell someone how you feel
All these things come down to our emotions – how we feel, our concern of offending others, concerns about how our message will be received. But we need to put this to one side and focus on getting on with the conversation!
Read the full article in Business Action online.
• Rozz Algar is a highly successful and energetic executive with expertise in people management, organisational development and communications.